Self Storage Queen's Park Privacy Policy
This Privacy Policy explains how Self Storage Queen's Park collects, uses, stores and protects personal data relating to our self storage services. It applies to all Self Storage Queen's Park customers and prospective customers in our service area, including individuals and businesses who enquire about, use or have used our storage facilities or related services.
We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. We process your personal data lawfully, fairly and transparently, and only for specified and legitimate purposes connected with our business as a self storage provider.
Personal data we collect
We may collect and process the following categories of personal data when you contact us, enter into a contract, use our services or visit our premises:
Identification and contact details, such as your name, postal address, billing address, contact address, and any alternative contact details you provide, along with information needed to verify your identity, such as identification document details and date of birth where required for security or regulatory purposes.
Communication records, including enquiries, correspondence and messages you send to us by post or through other communication channels, as well as notes of our interactions with you relating to quotes, bookings, payments or support.
Contract and account information, including your storage unit details, contract start and end dates, rental terms, access permissions, notices given, and any information needed to administer your account, manage your booking, or handle deposits and refunds.
Payment and transaction information, such as payment method details, billing history, invoices, receipts and records of any charges, refunds or payment-related queries. Where third-party payment processors are used, we receive limited information necessary to reconcile your payments.
Security and access information, including records generated by our access control systems, such as entry and exit times, and number plate details where vehicle access systems are in place. Our premises may also be monitored by closed-circuit television systems for security and crime prevention purposes, which can capture video images of you and your vehicle.
Technical information, where you interact with us through our online services, including basic device and usage data such as IP address, browser type and access timestamps, used for security, troubleshooting and service improvement.
Lawful basis for processing your data
We process your personal data only where there is a valid legal basis under data protection law. Depending on the context, we may rely on one or more of the following legal bases:
Performance of a contract, where we need to process your information to provide self storage services, set up and manage your account, process payments, communicate with you about your booking, or take steps at your request before entering into a contract.
Compliance with legal obligations, where we are required to process and retain certain information to meet our responsibilities under tax, accounting, regulatory, crime prevention or other applicable laws, including obligations related to fraud prevention and law enforcement requests.
Legitimate interests, where we have a business interest in running, protecting and developing our services that is not overridden by your rights and interests. This includes maintaining security at our premises, managing debt recovery, handling customer enquiries and complaints, improving our services and defending legal claims.
Consent, where we ask for your permission to process your personal data for a specific purpose that is not necessary for our contract with you or for legal obligations, for example for certain forms of optional marketing communications. When processing is based on consent, you may withdraw your consent at any time.
How we use your personal data
We use your personal data for purposes that are directly connected with the running of our self storage business and the provision of services to you, including to create and manage your customer account, provide storage units and related services, maintain up-to-date contact details, and communicate important information about your booking or account.
We also use your information to process payments, manage billing and invoices, collect outstanding amounts, handle deposits and refunds, and maintain accurate financial records. Where appropriate, this may include the use of third-party payment processors or debt recovery partners.
For the safety of our customers, staff and property, we use personal data from access systems and security cameras to monitor and manage entry to our premises, detect and prevent unauthorised access, support crime prevention, and assist in the investigation of incidents.
We may use your data to respond to enquiries, complaints or requests, to provide customer service and support, and to improve the quality and security of our services. Where permitted by law and subject to your choices, we may also use your contact details to share information about our services that may be relevant to you.
Data sharing and processors
We do not sell your personal data. However, we may share your data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection law.
We may share data with service providers and processors who act on our instructions and provide services to us, such as secure data hosting, payment processing, accounting support, access control systems, security services, or customer management systems. These providers are required to keep your data secure and to use it only for the purposes we specify.
Where necessary, we may share personal data with professional advisers, such as legal or financial advisers, in the course of receiving advice or pursuing or defending legal claims. We may also disclose personal data to law enforcement bodies, regulators, courts or other public authorities where required by law or where necessary to protect our rights, property, customers or staff.
If there is a change in the ownership or structure of our business, such as a merger, acquisition or asset transfer, your personal data may be shared with the relevant parties as part of that process, subject to appropriate confidentiality and data protection safeguards.
Data retention
We keep personal data only for as long as it is needed for the purposes for which it was collected and to meet our legal, accounting or reporting obligations. The specific retention period depends on the category of data and the context in which it was collected.
Customer account and contract records are usually retained for a period after the end of your relationship with us, to respond to any queries or disputes and to comply with tax and accounting requirements. Security-related information, such as access logs and CCTV footage, is retained for shorter periods unless it is needed for a specific incident, investigation or legal claim.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Self Storage Queen's Park customers in our area, subject to certain conditions and legal exemptions.
You have the right to be informed about how your data is used, which we provide through this Privacy Policy and other communications. You have the right of access to the personal data we hold about you and to receive a copy of that information, subject to certain limitations.
You have the right to request correction of inaccurate or incomplete personal data, and the right to request erasure of your data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and there is no legal reason for us to continue processing it.
You may have the right to restrict the processing of your personal data in specific situations, for example while we verify the accuracy of information or assess an objection you have raised. You also have the right to object to processing based on our legitimate interests, including certain forms of direct marketing, and we will stop processing unless we have compelling legitimate grounds that override your interests or for legal claims.
Where we process your data based on consent or for the performance of a contract by automated means, you may have the right to request data portability, which allows you to obtain and reuse your personal data for your own purposes across different services.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can address your concerns.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or other recognised safeguards approved under data protection law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or legal requirements. Any updated version will apply to all customers and prospective customers from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
