Self Storage Queen's Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Queen's Park provides storage and related services, including handling and cooperation with removal and transport services. By making a booking, accessing a storage unit or arranging services with us, you agree to be bound by these Terms and Conditions.
These terms are designed to be clear and fair, and to protect both you and us. You should read them carefully before confirming any booking or using our facilities or services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or receives storage or associated services from Self Storage Queen's Park.
Services means the storage of goods, handling, access, loading or unloading assistance, and any other associated services that we agree to provide, including cooperation with third party removal companies engaged by you.
Storage Unit means any room, locker, container or other storage space allocated to you under a storage arrangement with us.
Goods means any property that you bring to our premises or place into a Storage Unit or that is handled by us in connection with the Services.
Agreement means the contract between you and Self Storage Queen's Park for the supply of Services, incorporating these Terms and Conditions and any written confirmation or schedule provided to you.
2. Scope of Services
We provide self storage units and associated services which may include liaison with removal companies or other carriers at your request. Any removal or transport services are normally carried out by third parties engaged by you directly, unless expressly agreed otherwise in writing.
Our responsibility is limited to providing secure storage space, reasonable access in accordance with our stated access hours, and any agreed ancillary services such as assistance with loading and unloading within our premises, subject to these terms.
We are not a common carrier and do not accept the obligations of a carrier unless we have agreed in writing to provide transport services on specific terms.
3. Booking Process
You may request a booking for a Storage Unit or related services by contacting us and providing details of your requirements, including the approximate volume of Goods, preferred dates, and any anticipated use of a removal company.
A booking is only confirmed when we issue written or electronic confirmation specifying the Storage Unit type or size, the start date, applicable charges and any special conditions. Any quotation we provide is an invitation to treat and does not constitute a binding offer until accepted by us in writing.
We reserve the right to refuse any booking request at our sole discretion, including where we consider the Goods unsuitable for storage, the nature of the proposed use is inappropriate, or you are unable to meet our identification and payment requirements.
You must ensure that all information you provide during the booking process is accurate and complete. We may rely on this information in allocating space and scheduling services. We are not responsible for any delay, cost or inconvenience arising from inaccurate or incomplete information supplied by you.
4. Identification and Access
As a condition of using our Services, you must provide valid identification and any documentation we reasonably request for security, regulatory or anti-fraud purposes. We may decline to grant access or complete a booking if acceptable identification is not produced.
Access to Storage Units is granted only to the Customer or authorised persons nominated by the Customer. You are responsible for controlling and supervising access to your Storage Unit, including the actions of any removal company or helpers you permit to enter on your behalf.
You must keep any keys, access codes or fobs secure and confidential. We are not liable for unauthorised access resulting from your failure to safeguard your access credentials or from any person to whom you have given permission or access information.
5. Payments and Charges
Storage charges and any additional fees are set out in our current tariff or as specified in your booking confirmation. Unless otherwise stated, storage charges are calculated on a weekly or monthly basis and payable in advance.
We accept payment by the methods indicated in our communications and at the time of booking. You authorise us to take payment for recurring storage charges and any agreed fees using the payment method you provide, including card or direct debit, until the Agreement is terminated in accordance with these terms.
All prices are quoted inclusive or exclusive of VAT as stated in the confirmation. Where VAT is applicable, it will be charged at the prevailing rate.
If payment is not received by the due date, we may charge interest on overdue sums at the statutory rate until payment is made in full. We may also charge reasonable administrative fees associated with late payment, failed transactions and debt collection.
We reserve the right to review and adjust our charges from time to time. Where you have an ongoing storage arrangement, we will give you reasonable notice of any change in periodic charges. Continued use of the Storage Unit after the effective date of any change constitutes acceptance of the new charges.
6. Security Deposit
We may require a security deposit as a condition of providing a Storage Unit. The amount of any deposit will be stated in your booking confirmation.
The deposit may be applied by us towards unpaid charges, damage to the Storage Unit, loss of keys or access devices, or any other breach of these terms by you. Any remaining balance of the deposit will be returned to you after the end of the Agreement, once all sums due have been paid and the Storage Unit has been vacated in a clean and undamaged condition.
7. Use of Storage Units
Storage Units are provided solely for the storage of Goods lawfully owned or controlled by you. You must not reside in, work from, or use a Storage Unit as a living space, office, retail space, meeting room or for any purpose other than storage.
You must not store any items that are prohibited by law or that we reasonably consider dangerous, hazardous, illegal or inappropriate, including but not limited to explosives, firearms, ammunition, flammable liquids or gases, toxic or corrosive substances, perishable foodstuffs, live animals or plants, or any item that emits fumes, odour or noise.
You are responsible for ensuring that all Goods are properly packed, secured and labelled, and that weight is distributed safely within the Storage Unit. Pallets, shelving or other fittings you bring in must be safe and suitable. You must not fix anything to the structure of the Storage Unit or make any alterations without our prior written consent.
You must not cause nuisance, obstruction or disturbance to us, our staff, other customers or visitors, including any removal company personnel using the premises. You must comply with all site rules notified to you from time to time.
8. Removal Companies and Third Parties
You may instruct a removal company or other third party to transport Goods to or from our premises. Any contract with such parties is between you and them alone, unless we have entered into a separate written agreement expressly providing otherwise.
We may, at your request, cooperate with removal companies to coordinate access, loading areas and timings. This does not make us liable for their actions, omissions, advice or services. You are responsible for ensuring that your chosen removal company is suitably insured and competent.
Where we provide limited assistance with loading or unloading within our premises, this is done as an ancillary service and at your risk, subject to the liability limitations in these terms.
9. Cancellations and Changes
You may cancel a booking for storage or associated services by giving us notice before the agreed start date. Where a deposit or prepayment has been taken, our refund policy will depend on the amount of notice given and any specific terms stated in your confirmation.
If you cancel with short notice, we may retain all or part of any prepayment or deposit to cover reasonable administrative costs and any loss of opportunity to re-let the Storage Unit. Where possible, we will inform you at the time of booking of any specific cancellation charges or non-refundable elements.
Once storage has commenced, you may terminate the Agreement by giving us the minimum notice period stated in your confirmation or, if none is stated, reasonable written notice. Storage charges remain payable for the duration of the notice period, even if you vacate earlier.
We may cancel or suspend the Agreement or your access to the Storage Unit immediately if you fail to pay any sum due, commit a serious breach of these terms, use the Storage Unit for an unlawful or prohibited purpose, or if we are required to do so by law or regulation. In such circumstances, you remain liable for all charges up to the date of termination and any reasonable costs incurred by us in enforcing our rights.
10. Liability and Risk
You are responsible for insuring your Goods against loss or damage while stored with us or handled by you, your agents or your removal company. Our charges do not include insurance of your Goods unless expressly stated. We strongly recommend that you arrange adequate insurance cover.
Except where otherwise required by law, we do not accept liability for loss, damage or deterioration of Goods, whether caused by fire, theft, water, vermin, pests, climatic conditions, handling or any other cause, unless such loss or damage is directly and solely caused by our negligence or deliberate misconduct.
Where we are found liable to you, our total liability for any single event or series of connected events shall be limited to the lower of the cost of repairing or replacing the Goods, the current market value of the Goods, or a fixed monetary amount specified in your booking confirmation or, if none is stated, a reasonable amount having regard to the storage charges paid.
We are not liable for any indirect or consequential loss, including loss of profit, loss of data, loss of business or loss of opportunity, arising out of or in connection with the Services, whether in contract, tort or otherwise.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded or limited.
11. Customer Indemnity
You agree to indemnify us against all claims, demands, costs, damages and expenses arising from your breach of these Terms and Conditions, your negligent or unlawful acts or omissions, or the condition or contents of your Goods, including any contamination, leakage or damage caused to the premises, other units or third party property.
This indemnity extends to any loss or damage arising from the actions of persons you permit to access the premises, including removal company staff and other helpers, to the extent that such loss or damage would have been your responsibility if caused directly by you.
12. Waste and Environmental Regulations
You must not leave waste, unwanted items or packaging in communal areas or outside your Storage Unit. Any waste you generate must be removed from the premises by you, unless we provide specific facilities and instructions for disposal.
You must not dispose of hazardous, electrical or bulky waste on site. Such items must be taken to appropriate recycling or disposal facilities in accordance with applicable environmental regulations.
If you abandon Goods in a Storage Unit or elsewhere on the premises, we may treat them as waste and arrange for removal or disposal. You will be responsible for all reasonable costs we incur in dealing with abandoned items, including cleaning, disposal and any regulatory fees.
We reserve the right to open and inspect any Goods where we reasonably suspect that waste, prohibited items or hazardous materials are being stored or disposed of in breach of these terms or applicable regulations. Any such inspection will be conducted respectfully and only to the extent reasonably necessary to address the suspected breach.
13. Right of Lien and Sale of Goods
We have a lien over your Goods for all sums due and unpaid under the Agreement. If you fail to pay any amount due and such failure continues for a reasonable period after notice, we may exercise a lien over the Goods by denying access to the Storage Unit and may ultimately sell or otherwise dispose of some or all of the Goods to recover the outstanding sums and associated costs.
Before selling or disposing of the Goods, we will send notice to your last known address and, where possible, attempt to contact you using the details provided. Any sale will be conducted in a commercially reasonable manner. After deduction of all sums due and reasonable costs of sale or disposal, any surplus proceeds will be held for you for a limited period, after which they may be forfeited if unclaimed.
14. Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to acts of God, fire, flood, adverse weather, war, terrorism, civil unrest, industrial disputes, utility failures, equipment breakdown, or governmental actions.
Where a force majeure event occurs, we will take reasonable steps to mitigate its impact and to resume normal operations as soon as practicable.
15. Data Protection and Privacy
We will process personal information about you in order to manage your booking, operate your account, provide the Services and comply with our legal obligations. This may include storing identification details, contact information, payment records and access logs.
We use appropriate security measures to protect your personal data and will only share it with third parties where necessary for the performance of the Agreement, for debt collection, for safety and security, or where required by law or regulatory authorities.
16. Variations to Terms
We may amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or our operational requirements. Updated terms will be made available and, where you have an ongoing arrangement, we will notify you of material changes in a reasonable manner.
Where you continue to use the Services after the effective date of any updated terms, you will be deemed to have accepted the changes. If you do not agree to the updated terms, you may terminate the Agreement by giving notice in accordance with the cancellation section, subject to payment of any outstanding charges.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, save that we may also bring proceedings against you in any other jurisdiction where you are domiciled or where your assets are located, where permitted by applicable law.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy provided by these terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations to another organisation, provided that this does not adversely affect your rights under these terms.
These Terms and Conditions, together with any booking confirmation or written agreement issued by us, constitute the entire agreement between you and Self Storage Queen's Park in relation to the Services and supersede all previous discussions, correspondence and understandings.
